From bsmith at diversityrx.org  Fri Jun  4 11:17:27 2010
From: bsmith at diversityrx.org (Brittany Smith)
Date: Fri, 4 Jun 2010 11:17:27 -0700
Subject: [Cop4] CoP4 6/11 Meeting Information
Message-ID: <20100604111727.61872A@resin05.mta.everyone.net>

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From Karen.Heiser at nationwidechildrens.org  Fri Jun  4 11:19:18 2010
From: Karen.Heiser at nationwidechildrens.org (Heiser, Karen)
Date: Fri, 4 Jun 2010 14:19:18 -0400
Subject: [Cop4] CoP4 6/11 Meeting Information
In-Reply-To: <20100604111727.61872A@resin05.mta.everyone.net>
References: <20100604111727.61872A@resin05.mta.everyone.net>
Message-ID: <4C8AF363361F8C418CAB101690FA5FC922E1D64F9E@NCHEXMBX01.columbuschildrens.net>

Unfortunately I am out of town and unable to attend



________________________________
From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org] On Behalf Of Brittany Smith
Sent: Friday, June 04, 2010 2:17 PM
To: cop4 at diversityrx.org
Subject: [Cop4] CoP4 6/11 Meeting Information

Hello CoP4 Members,
    Below is the information for our meeting next Friday at 2pm ET.  At the time of the call click the link below and dial into the audio portion of the call.  I'll send out a reminder e-mail with this information the day before the call.  Have a great weekend!

1. Please join my meeting, Friday, June 11 at 2:00 PM EDT.
https://www2.gotomeeting.com/join/191135403

2. Join the conference call:
Dial 714-551-0021
Access Code: 191-135-403
Audio PIN: Shown after joining the meeting

Meeting ID: 191-135-403
GoToMeeting(r)
Online Meetings Made Easy(tm)


----------------------------------------- Confidentiality Notice:
The following mail message, including any attachments, is for the
sole use of the intended recipient(s) and may contain confidential
and privileged information. The recipient is responsible to
maintain the confidentiality of this information and to use the
information only for authorized purposes. If you are not the
intended recipient (or authorized to receive information for the
intended recipient), you are hereby notified that any review, use,
disclosure, distribution, copying, printing, or action taken in
reliance on the contents of this e-mail is strictly prohibited. If
you have received this communication in error, please notify us
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From bab3098 at bjc.org  Fri Jun  4 11:32:32 2010
From: bab3098 at bjc.org (Brenda Battle)
Date: Fri, 04 Jun 2010 13:32:32 -0500
Subject: [Cop4] CoP4 6/11 Meeting Information
In-Reply-To: <20100604111727.61872A@resin05.mta.everyone.net>
References: <20100604111727.61872A@resin05.mta.everyone.net>
Message-ID: <4C090092.B385.005C.0@bjc.org>

Unfortunately I won't be able to attend. I will be attending the
Institute for Diversity Conference. 
Brenda

>>> "Brittany Smith" <bsmith at diversityrx.org> 6/4/2010 1:17 PM >>>
Hello CoP4 Members,
    Below is the information for our meeting next Friday at 2pm ET.  At
the time of the call click the link below and dial into the audio
portion of the call.  I'll send out a reminder e-mail with this
information the day before the call.  Have a great weekend!
 
1. Please join my meeting, Friday, June 11 at 2:00 PM EDT.
https://www2.gotomeeting.com/join/191135403 
 
2. Join the conference call:
Dial 714-551-0021
Access Code: 191-135-403
Audio PIN: Shown after joining the meeting
 
Meeting ID: 191-135-403
GoToMeeting? 
Online Meetings Made Easy?
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From Stephanie.Taylor at wellstar.org  Fri Jun  4 11:39:13 2010
From: Stephanie.Taylor at wellstar.org (Stephanie Taylor)
Date: Fri, 04 Jun 2010 14:39:13 -0400
Subject: [Cop4] CoP4 6/11 Meeting Information
In-Reply-To: <4C090092.B385.005C.0@bjc.org>
References: <20100604111727.61872A@resin05.mta.everyone.net>
	<4C090092.B385.005C.0@bjc.org>
Message-ID: <4C0910110200003200062756@swsctrm2>

I will also be attending this conference.
Thanks.
Stephanie
 
Stephanie V. Taylor
Director of Cultural Competency 
Organizational Learning
WellStar Health System
Phone -770-956-6419
Fax - 770-937-4163
stephanie.taylor at wellstar.org


>>> "Brenda Battle" <bab3098 at bjc.org> 6/4/2010 2:32 PM >>>
Unfortunately I won't be able to attend. I will be attending the
Institute for Diversity Conference. 
Brenda

>>> "Brittany Smith" <bsmith at diversityrx.org> 6/4/2010 1:17 PM >>>
Hello CoP4 Members,
    Below is the information for our meeting next Friday at 2pm ET.  At
the time of the call click the link below and dial into the audio
portion of the call.  I'll send out a reminder e-mail with this
information the day before the call.  Have a great weekend!
 
1. Please join my meeting, Friday, June 11 at 2:00 PM EDT.
https://www2.gotomeeting.com/join/191135403
 
2. Join the conference call:
Dial 714-551-0021
Access Code: 191-135-403
Audio PIN: Shown after joining the meeting
 
Meeting ID: 191-135-403
GoToMeeting? 
Online Meetings Made Easy?


________________________________________________
This email and any files transmitted with it may contain
confidential and /or proprietary information in the possession
of WellStar Health System, Inc. ("WellStar") and is intended
only for the individual or entity to whom addressed. This email
may contain information that is held to be privileged, confidential
and exempt from disclosure under applicable law. If the reader
of this message is not the intended recipient, you are hereby
notified that any unauthorized access, dissemination, distribution
or copying of any information from this email is strictly prohibited,
and may subject you to criminal and/or civil liability. If you have
received this email in error, please notify the sender by reply email
and then delete this email and its attachments from your computer.
- Thank you.

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From kcoltman at ghs.org  Fri Jun  4 11:48:31 2010
From: kcoltman at ghs.org (Kinneil Coltman)
Date: Fri, 4 Jun 2010 14:48:31 -0400
Subject: [Cop4] CoP4 6/11 Meeting Information
In-Reply-To: <4C090092.B385.005C.0@bjc.org>
References: <20100604111727.61872A@resin05.mta.everyone.net>
	<4C090092.B385.005C.0@bjc.org>
Message-ID: <8EDF10F37F9D1C43908A8642CF2D99A849C4D3A80B@GHSEXECMBXV02.ghs.org>

I will also be out of town at this conference.  Sorry to miss this one.

Kinneil Coltman
Director, Diversity and Language Services
Greenville Hospital System University Medical Center
864-455-9828
864-455-6465 (fax)
kcoltman at ghs.org
________________________________
From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org] On Behalf Of Brenda Battle
Sent: Friday, June 04, 2010 2:33 PM
To: bsmith at diversityrx.org; cop4 at diversityrx.org
Subject: Re: [Cop4] CoP4 6/11 Meeting Information

Unfortunately I won't be able to attend. I will be attending the Institute for Diversity Conference.
Brenda

>>> "Brittany Smith" <bsmith at diversityrx.org> 6/4/2010 1:17 PM >>>
Hello CoP4 Members,
    Below is the information for our meeting next Friday at 2pm ET.  At the time of the call click the link below and dial into the audio portion of the call.  I'll send out a reminder e-mail with this information the day before the call.  Have a great weekend!

1. Please join my meeting, Friday, June 11 at 2:00 PM EDT.
https://www2.gotomeeting.com/join/191135403

2. Join the conference call:
Dial 714-551-0021
Access Code: 191-135-403
Audio PIN: Shown after joining the meeting

Meeting ID: 191-135-403
GoToMeeting(r)
Online Meetings Made Easy(tm)
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From RCCHC at aol.com  Mon Jun  7 06:46:59 2010
From: RCCHC at aol.com (RCCHC at aol.com)
Date: Mon, 7 Jun 2010 09:46:59 EDT
Subject: [Cop4] Fwd: blogs and websites for CoP members
Message-ID: <2f3a8.506e1dd2.393e5253@aol.com>

Hello all --
 
Just wanted to remind you about your blog submissions (due June 15). We've  
just received our first submission, from Maria in CoP2. It's really nice -- 
 personal, tells a story, talks about her current work. 
 
I'm really looking forward to reading more
 
Best regards,
 
Julia

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia  Puebla Fortier, Director
Resources for Cross Cultural Health Care 
_www.DiversityRx.org_ (http://www.diversityrx.org/) 
rcchc at aol.com

and  CoProducer
National Conference Series on 
Quality Health Care for  Culturally Diverse Populations 
October 18-21, 2010 -- Baltimore,  MD
_www.diversityRxconference.org_ (http://www.diversityrxconference.org/) 
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////   

 
  
____________________________________
 From: rcchc at aol.com
To: cop4 at diversityrx.org
Sent: 5/18/2010 2:30:41  P.M. W. Europe Daylight Time
Subj: blogs and websites for CoP  members



 

Blogs, websites,  and more  for CoP members
 
 
Hello CoP  members:
 
We?ve sent out a  number of emails lately asking for your participation in 
a variety of  activities related to the Your Voice project. This email aims 
to clarify the  relationship between these activities.
 
Blogs:
 
As part of your  requirements for being a CoP member, we have asked you to 
write one blog  submission during the course of the project. The blogging 
guidelines we sent  to you on April 23 explain how to do this. Your blog 
posting will be posted on  the soon-to-be launched ?Voices from the field? blog, 
a public blog on the  revamped DiversityRx.org website (see below).  We 
imagine  that most of your blogs will not be time-sensitive, so we will add 
them to the  blog, once or twice a week, over the course of several months. You 
can blog  about things you might have written about on the listserv  or on 
another  topic (see the guidelines for ideas, or feel free to run an idea 
past  us.
 
You submit your  blog draft to me at _rcchc at aol.com_ (mailto:rcchc at aol.com) 
, and we review it  together before we post it. We?d like to get these by 
June 15,  2010.
 
 
Websites:
 
You have also  recently seen a Call for Resources for the 
_www.diversityRx.org_ (http://www.diversityrx.org/)  website. Just to  clarify, we have two 
websites:
 
_www.diversityRx.org_ (http://www.diversityrx.org/)  is our original  
website, started in 1997. It is set up using an old platform, and very  difficult 
to update. Now we have some grant money to revamp it, and this is  where 
the blogs, the resource database, and other DiversityRx projects are  going to 
live. You will also be able to create a profile on the new website,  and 
use this directory to find others who work in the field. We hope the  
relaunched website will be ready by the end of June.
 
_www.diversityRxconference.org_ (http://www.diversityrxconference.org/)  is 
our other  website, and probably the one you are more familiar with. It was 
launched in  2008 to host content related to our conference series, and 
also hosts  everything related to the Your Voice project.  After the  
_www.diversityRx.org_ (http://www.diversityrx.org/)  is relaunched,  everything 
related to the Your Voice project will move there, and everything  
conference-related will stay on the conference site.
 
 
End of your CoP ?  what?s next?
 
As each CoP ends,  we will ask the group whether it wants to continue using 
the listserv with  their group. We would  like to make this tool available 
to you through December 2010,  and beyond, if we secure additional funding. 
Again, if funding allows and  there is interest, we may be able to host 
additional CoP meetings if one or  more of you are willing to organize and 
moderate these meetings.   

Please feel free to  contact us with any questions about anything in this  
email?
 
Thanks for your  participation!
 
Best  regards,
 
Julia Puebla  Fortier
Your Voice Project  Director
 
 


/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross  Cultural Health Care 
www.DiversityRx.org
rcchc at aol.com

and  CoProducer
National Conference Series on 
Quality Health Care for  Culturally Diverse Populations  
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////

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From rcchc at aol.com  Mon Jun  7 12:51:49 2010
From: rcchc at aol.com (Julia Puebla Fortier)
Date: Mon, 07 Jun 2010 15:51:49 -0400
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
Message-ID: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>


 Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST 

We will go with the majority...

Thanks--

Julia 

 

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care 
www.DiversityRx.org
rcchc at aol.com
 
and CoProducer
National Conference Series on 
Quality Health Care for Culturally Diverse Populations 
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////
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From Angel.Pagan at tuhs.temple.edu  Mon Jun  7 13:00:01 2010
From: Angel.Pagan at tuhs.temple.edu (Pagan, Angel)
Date: Mon, 7 Jun 2010 16:00:01 -0400
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
Message-ID: <EF651D9D22533C4AAFF33BB9A37F2CCB1AEAE27AA7@TSEXMB1.tuhs.prv>

Friday, June 11 is good for me.

Angel L. Pagan, MSM
Manager of Linguistic Services
Jones Hall, Room 207
1316 W Ontario Street
Philadelphia, PA. 19140
215-707-9720

________________________________
From: cop4-bounces at diversityrx.org <cop4-bounces at diversityrx.org>
To: cop4 at diversityrx.org <cop4 at diversityrx.org>
Sent: Mon Jun 07 15:51:49 2010
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?

Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST

We will go with the majority...

Thanks--

Julia

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on
Quality Health Care for Culturally Diverse Populations
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////

________________________________
This electronic message is intended to be for the use of the named recipient, and may contain information that is confidential or privileged. This communication may contain protected health information (PHI) that is legally protected from inappropriate disclosure by the Privacy Standards of the Health Insurance Portability and Accountability Act (HIPAA) and relevant Pennsylvania Laws. You can direct questions concerning PHI or HIPAA to the Corporate Compliance and Privacy Officer at (215) 707-5605. If you are not the intended recipient, please note that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, you should notify the sender immediately by telephone or by return e-mail and delete and destroy all copies of this message.
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From kwilliams at mercy-chicago.org  Mon Jun  7 13:03:29 2010
From: kwilliams at mercy-chicago.org (Williams, Karyn)
Date: Mon, 7 Jun 2010 15:03:29 -0500
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <EF651D9D22533C4AAFF33BB9A37F2CCB1AEAE27AA7@TSEXMB1.tuhs.prv>
Message-ID: <190D3476BB28964E9E1454897BD2742407339C20@mail1.MHMC.ORG>

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
 
Karyn Williams-Mercy Hospital, Chicago

-----Original Message-----
From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org]On Behalf Of Pagan, Angel
Sent: Monday, June 07, 2010 3:00 PM
To: 'cop4 at diversityrx.org'
Subject: Re: [Cop4] Please respond: reschedule this week's CoP meeting?


Friday, June 11 is good for me.

Angel L. Pagan, MSM 
Manager of Linguistic Services 
Jones Hall, Room 207 
1316 W Ontario Street 
Philadelphia, PA. 19140 
215-707-9720 

  _____  

From: cop4-bounces at diversityrx.org <cop4-bounces at diversityrx.org> 
To: cop4 at diversityrx.org <cop4 at diversityrx.org> 
Sent: Mon Jun 07 15:51:49 2010
Subject: [Cop4] Please respond: reschedule this week's CoP meeting? 



Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST 

We will go with the majority...

Thanks--

Julia 


/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care 
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on 
Quality Health Care for Culturally Diverse Populations 
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////

  _____  

This electronic message is intended to be for the use of the named recipient, and may contain information that is confidential or privileged. This communication may contain protected health information (PHI) that is legally protected from inappropriate disclosure by the Privacy Standards of the Health Insurance Portability and Accountability Act (HIPAA) and relevant Pennsylvania Laws. You can direct questions concerning PHI or HIPAA to the Corporate Compliance and Privacy Officer at (215) 707-5605. If you are not the intended recipient, please note that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, you should notify the sender immediately by telephone or by return e-mail and delete and destroy all copies of this message.


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From Michael.Carter at msj.org  Mon Jun  7 13:04:16 2010
From: Michael.Carter at msj.org (Michael Carter)
Date: Mon, 7 Jun 2010 16:04:16 -0400
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <EF651D9D22533C4AAFF33BB9A37F2CCB1AEAE27AA7@TSEXMB1.tuhs.prv>
References: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
	<EF651D9D22533C4AAFF33BB9A37F2CCB1AEAE27AA7@TSEXMB1.tuhs.prv>
Message-ID: <25D58015E976604D899A01042D9FB9B0011D46A5@EMAIL2C.MSJ.ORG>

As of now June 11th and June 18th from 2-3 EST look good for me.

 

Michael

 

Michael J.S. Carter

Diversity Officer

828.213.5631 office

828.775.0031 cell

michael.carter at msj.org

 

 

 

From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org] On Behalf Of Pagan, Angel
Sent: Monday, June 07, 2010 4:00 PM
To: 'cop4 at diversityrx.org'
Subject: Re: [Cop4] Please respond: reschedule this week's CoP meeting?

 

Friday, June 11 is good for me.

Angel L. Pagan, MSM 
Manager of Linguistic Services 
Jones Hall, Room 207 
1316 W Ontario Street 
Philadelphia, PA. 19140 
215-707-9720 

 

________________________________

From: cop4-bounces at diversityrx.org <cop4-bounces at diversityrx.org> 
To: cop4 at diversityrx.org <cop4 at diversityrx.org> 
Sent: Mon Jun 07 15:51:49 2010
Subject: [Cop4] Please respond: reschedule this week's CoP meeting? 

Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST 

We will go with the majority...

Thanks--

Julia 

 

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care 
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on 
Quality Health Care for Culturally Diverse Populations 
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////

 

________________________________

This electronic message is intended to be for the use of the named recipient, and may contain information that is confidential or privileged. This communication may contain protected health information (PHI) that is legally protected from inappropriate disclosure by the Privacy Standards of the Health Insurance Portability and Accountability Act (HIPAA) and relevant Pennsylvania Laws. You can direct questions concerning PHI or HIPAA to the Corporate Compliance and Privacy Officer at (215) 707-5605. If you are not the intended recipient, please note that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, you should notify the sender immediately by telephone or by return e-mail and delete and destroy all copies of this message.


----------------------------------------- This message and its
attachments may contain confidential and/or legally-sensitive
information that is intended for the sole use of the addressee(s).
Any unauthorized review, use, disclosure, or distribution of the
information contained in this message and its attachments is
prohibited. If you have received this message or any of its
attachments in error, please destroy all originals and copies of
the same and notify the sender immediately.  
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From Karen.Heiser at nationwidechildrens.org  Mon Jun  7 13:16:33 2010
From: Karen.Heiser at nationwidechildrens.org (Heiser, Karen)
Date: Mon, 7 Jun 2010 16:16:33 -0400
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
References: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
Message-ID: <4C8AF363361F8C418CAB101690FA5FC922E1D65004@NCHEXMBX01.columbuschildrens.net>

I am only available from 3-4 on 6/18


Karen E. Heiser, Ph.D.

Vice President & DIO

Nationwide Children's Hospital

700 Children's Dr

Columbus, OH  43205

614-722-4901 (ph)

614-722-3864 (fax)

karen.heiser at nationwidechildrens.org<mailto:karen.heiser at nationwidechildrens.org>





________________________________
From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org] On Behalf Of Julia Puebla Fortier
Sent: Monday, June 07, 2010 3:52 PM
To: cop4 at diversityrx.org
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?

Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST

We will go with the majority...

Thanks--

Julia

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on
Quality Health Care for Culturally Diverse Populations
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////


----------------------------------------- Confidentiality Notice:
The following mail message, including any attachments, is for the
sole use of the intended recipient(s) and may contain confidential
and privileged information. The recipient is responsible to
maintain the confidentiality of this information and to use the
information only for authorized purposes. If you are not the
intended recipient (or authorized to receive information for the
intended recipient), you are hereby notified that any review, use,
disclosure, distribution, copying, printing, or action taken in
reliance on the contents of this e-mail is strictly prohibited. If
you have received this communication in error, please notify us
immediately by reply e-mail and destroy all copies of the original
message. Thank you.
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From retta_ree at msn.com  Mon Jun  7 13:19:02 2010
From: retta_ree at msn.com (Loretta Estes)
Date: Mon, 7 Jun 2010 16:19:02 -0400
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
References: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
Message-ID: <BAY110-W36E54740B525BBE9FFB2389ED50@phx.gbl>


I am available all 3 of these dates. Just let me know when. 

Loretta
 


To: cop4 at diversityrx.org
Date: Mon, 7 Jun 2010 15:51:49 -0400
From: rcchc at aol.com
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?


Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST 

We will go with the majority...

Thanks--

Julia 



/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care 
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on 
Quality Health Care for Culturally Diverse Populations 
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||///// 		 	   		  
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From kcoltman at ghs.org  Mon Jun  7 14:00:50 2010
From: kcoltman at ghs.org (Kinneil Coltman)
Date: Mon, 7 Jun 2010 17:00:50 -0400
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
References: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
Message-ID: <8EDF10F37F9D1C43908A8642CF2D99A849C4D3A832@GHSEXECMBXV02.ghs.org>

I am available either of the dates on the 18th.  The conference will actually scheduled through Friday of this week.

Kinneil Coltman
Director, Diversity and Language Services
Greenville Hospital System University Medical Center
864-455-9828
864-455-6465 (fax)
kcoltman at ghs.org
________________________________
From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org] On Behalf Of Julia Puebla Fortier
Sent: Monday, June 07, 2010 3:52 PM
To: cop4 at diversityrx.org
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?

Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST

We will go with the majority...

Thanks--

Julia

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on
Quality Health Care for Culturally Diverse Populations
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////
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From Stephanie.Taylor at wellstar.org  Mon Jun  7 14:39:57 2010
From: Stephanie.Taylor at wellstar.org (Stephanie Taylor)
Date: Mon, 07 Jun 2010 17:39:57 -0400
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
References: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
Message-ID: <4C0D2EED0200003200062B45@swsctrm2>

June 18- both times work for me at this time.
thanks.
 
Stephanie V. Taylor
Director of Cultural Competency 
Organizational Learning
WellStar Health System
Phone -770-956-6419
Fax - 770-937-4163
stephanie.taylor at wellstar.org


>>> Julia Puebla Fortier <rcchc at aol.com> 6/7/2010 3:51 PM >>>

Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST 

We will go with the majority...

Thanks--

Julia 


/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care 
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on 
Quality Health Care for Culturally Diverse Populations 
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////


________________________________________________
This email and any files transmitted with it may contain
confidential and /or proprietary information in the possession
of WellStar Health System, Inc. ("WellStar") and is intended
only for the individual or entity to whom addressed. This email
may contain information that is held to be privileged, confidential
and exempt from disclosure under applicable law. If the reader
of this message is not the intended recipient, you are hereby
notified that any unauthorized access, dissemination, distribution
or copying of any information from this email is strictly prohibited,
and may subject you to criminal and/or civil liability. If you have
received this email in error, please notify the sender by reply email
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- Thank you.

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From salonenr at ohsu.edu  Mon Jun  7 23:17:48 2010
From: salonenr at ohsu.edu (Riikka Salonen)
Date: Mon, 7 Jun 2010 23:17:48 -0700
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?
In-Reply-To: <8EDF10F37F9D1C43908A8642CF2D99A849C4D3A832@GHSEXECMBXV02.ghs.org>
References: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>,
	<8EDF10F37F9D1C43908A8642CF2D99A849C4D3A832@GHSEXECMBXV02.ghs.org>
Message-ID: <F979670697BCBD47BA1990F92855344E12929F7AA8@EX-MB03.ohsu.edu>

Hi all,

I will be out of country until June 28. 

Riikka Salonen
________________________________________
From: cop4-bounces at diversityrx.org [cop4-bounces at diversityrx.org] On Behalf Of Kinneil Coltman [kcoltman at ghs.org]
Sent: Monday, June 07, 2010 2:00 PM
To: 'CLAS/Diversity Managers - Community of Practice'
Cc: Mary Ann Medwith
Subject: Re: [Cop4] Please respond: reschedule this week's CoP meeting?

I am available either of the dates on the 18th.  The conference will actually scheduled through Friday of this week.

Kinneil Coltman
Director, Diversity and Language Services
Greenville Hospital System University Medical Center
864-455-9828
864-455-6465 (fax)
kcoltman at ghs.org
________________________________
From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org] On Behalf Of Julia Puebla Fortier
Sent: Monday, June 07, 2010 3:52 PM
To: cop4 at diversityrx.org
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?

Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST

We will go with the majority...

Thanks--

Julia

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National Conference Series on
Quality Health Care for Culturally Diverse Populations
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////

From rcchc at aol.com  Wed Jun  9 02:09:23 2010
From: rcchc at aol.com (Julia Puebla Fortier)
Date: Wed, 09 Jun 2010 05:09:23 -0400
Subject: [Cop4] Fwd:  Final call for rescheduling the meeting
In-Reply-To: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
References: <8CCD49200EBCFF0-CBC-B29@webmail-d060.sysops.aol.com>
Message-ID: <8CCD5CA9663B880-BCC-B936@Webmail-d112.sysops.aol.com>

Could we hear from those of you who haven't responded yet? It will definitely be the 18th -- but one person can do only 2pm and another person only 3pm... need some more input.

Thanks--

Julia
 

-----Original Message-----
From: Julia Puebla Fortier <rcchc at aol.com>
To: cop4 at diversityrx.org
Sent: Mon, Jun 7, 2010 9:51 pm
Subject: [Cop4] Please respond: reschedule this week's CoP meeting?


 Because several people will be at a diversity conference this week, we'd like to look at rescheduling our monthly meeting, especially because Lily Wong has put together a very nice discussion launch.

At your earliest convenience, please let us know all of the following times you are available:

Friday June 18, 2-3pm EST
Friday June 18, 3-4pm EST
Friday June 11, 2-3pm EST 

We will go with the majority...

Thanks--

Julia 

 

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for Cross Cultural Health Care 
www.DiversityRx.org
rcchc at aol.com
 
and CoProducer
National Conference Series on 
Quality Health Care for Culturally Diverse Populations 
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////
 
_______________________________________________

Cop4 mailing list

Cop4 at diversityrx.org

http://lists.digitalforest.com/mailman/listinfo/cop4


 
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From bsmith at diversityrx.org  Mon Jun 14 14:16:01 2010
From: bsmith at diversityrx.org (Brittany Smith)
Date: Mon, 14 Jun 2010 14:16:01 -0700
Subject: [Cop4] CoP4 Meeting Time set
Message-ID: <20100614141601.245693A1@resin06.mta.everyone.net>

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From RCCHC at aol.com  Wed Jun 16 05:16:04 2010
From: RCCHC at aol.com (RCCHC at aol.com)
Date: Wed, 16 Jun 2010 08:16:04 EDT
Subject: [Cop4] CoP blogs
Message-ID: <848a7.5dbcf1af.394a1a84@aol.com>

Hi again...
 
Thanks to all of you who have submitted your blogs... or requested a stay  
of execution.
 
I will be happy to extend a short amnesty to those others we haven't heard  
from yet. But don't go off on your summer vacation without sending us  
something!
 
Julia

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia  Puebla Fortier, Director
Resources for Cross Cultural Health Care 
_www.DiversityRx.org_ (http://www.diversityrx.org/) 
rcchc at aol.com

and  CoProducer
National Conference Series on 
Quality Health Care for  Culturally Diverse Populations 
October 18-21, 2010 -- Baltimore,  MD
_www.diversityRxconference.org_ (http://www.diversityrxconference.org/) 
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////   

 
In a message dated 6/7/2010 3:46:59 P.M. W. Europe Daylight Time,  
RCCHC at aol.com writes:

Hello all --
 
Just wanted to remind you about your blog submissions (due June 15).  We've 
just received our first submission, from Maria in CoP2. It's really nice  
-- personal, tells a story, talks about her current work. 
 
I'm really looking forward to reading more
 
Best regards,
 
Julia

/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia  Puebla Fortier, Director
Resources for Cross Cultural Health Care 
_www.DiversityRx.org_ (http://www.diversityrx.org/) 
rcchc at aol.com

and  CoProducer
National Conference Series on 
Quality Health Care for  Culturally Diverse Populations 
October 18-21, 2010 -- Baltimore,  MD
_www.diversityRxconference.org_ (http://www.diversityrxconference.org/) 
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////   

 
  
____________________________________
 From: rcchc at aol.com
To: cop4 at diversityrx.org
Sent: 5/18/2010 2:30:41  P.M. W. Europe Daylight Time
Subj: blogs and websites for CoP  members



 

Blogs, websites,  and more  for CoP members
 
 
Hello CoP  members:
 
We?ve sent out a  number of emails lately asking for your participation in 
a variety of  activities related to the Your Voice project. This email aims 
to clarify the  relationship between these activities.
 
Blogs:
 
As part of your  requirements for being a CoP member, we have asked you to 
write one blog  submission during the course of the project. The blogging 
guidelines we sent  to you on April 23 explain how to do this. Your blog 
posting will be posted  on the soon-to-be launched ?Voices from the field? blog, 
a public blog on  the revamped DiversityRx.org website (see below).  We  
imagine that most of your blogs will not be time-sensitive, so we will add  
them to the blog, once or twice a week, over the course of several months.  
You can blog about things you might have written about on the listserv   or on 
another topic (see the guidelines for ideas, or feel free to run an  idea 
past us.
 
You submit your  blog draft to me at _rcchc at aol.com_ (mailto:rcchc at aol.com) 
, and we review  it together before we post it. We?d like to get these by 
June 15,  2010.
 
 
Websites:
 
You have also  recently seen a Call for Resources for the 
_www.diversityRx.org_ (http://www.diversityrx.org/)  website. Just to  clarify, we have two 
websites:
 
_www.diversityRx.org_ (http://www.diversityrx.org/)  is our original  
website, started in 1997. It is set up using an old platform, and very  difficult 
to update. Now we have some grant money to revamp it, and this is  where 
the blogs, the resource database, and other DiversityRx projects are  going to 
live. You will also be able to create a profile on the new website,  and 
use this directory to find others who work in the field. We hope the  
relaunched website will be ready by the end of June.
 
_www.diversityRxconference.org_ (http://www.diversityrxconference.org/)  is 
our other  website, and probably the one you are more familiar with. It was 
launched in  2008 to host content related to our conference series, and 
also hosts  everything related to the Your Voice project.  After the  
_www.diversityRx.org_ (http://www.diversityrx.org/)  is relaunched,  everything 
related to the Your Voice project will move there, and everything  
conference-related will stay on the conference site.
 
 
End of your CoP ?  what?s next?
 
As each CoP ends,  we will ask the group whether it wants to continue using 
the listserv with  their group. We would  like to make this tool available 
to you through December 2010,  and beyond, if we secure additional funding. 
Again, if funding allows and  there is interest, we may be able to host 
additional CoP meetings if one or  more of you are willing to organize and 
moderate these meetings.   

Please feel free  to contact us with any questions about anything in this  
email?
 
Thanks for your  participation!
 
Best  regards,
 
Julia Puebla  Fortier
Your Voice  Project Director
 
 


/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\/////|||||\\\\\
Julia Puebla Fortier, Director
Resources for  Cross Cultural Health Care  
www.DiversityRx.org
rcchc at aol.com

and CoProducer
National  Conference Series on 
Quality Health Care for Culturally Diverse  Populations  
www.diversityRxconference.org
\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////\\\\\|||||/////




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From bsmith at diversityrx.org  Thu Jun 17 10:11:24 2010
From: bsmith at diversityrx.org (Brittany Smith)
Date: Thu, 17 Jun 2010 10:11:24 -0700
Subject: [Cop4] Reminder: CoP4 Meeting Friday
Message-ID: <20100617101124.245B507F@resin07.mta.everyone.net>

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From RCCHC at aol.com  Fri Jun 18 00:34:35 2010
From: RCCHC at aol.com (RCCHC at aol.com)
Date: Fri, 18 Jun 2010 03:34:35 EDT
Subject: [Cop4] Fwd: [CLAStalk-list] Need information on recruitment and
	selection processes?
Message-ID: <44ad2.4e213948.394c7b8b@aol.com>

Hello--
 
This question  just came up on the CLAS-talk listserv, and I thought that 
you might have some  helpful insights. You can post your views on this 
listserv, or post them to  CLAS-talk if you are a member:  
_CLAStalk-list at diversityRx.org_ (mailto:CLAStalk-list at diversityRx.org) 
 
Julia
 
 
  
____________________________________
 From: Karen.Reed at vdh.virginia.gov
Reply-to:  clastalk-list at diversityrx.org
To: clastalk-list at diversityrx.org
Sent:  6/18/2010 9:27:44 A.M. W. Europe Daylight Time
Subj: [CLAStalk-list] Need  information on recruitment and selection 
processes?


Hi All

I am researching information on how  different agencies and organizations
incorporate language proficiency into  the recruitment and selection
process for new hires.  Specifically I  am interested in examples of
guidance documents, resources and best  practices related to the
following areas:

(1) What guidelines do you  use to determine if language proficiency is
necessary for a particular  position?  Do you base the decision on the
number of encounters or  population threshold?  What criterion
constitutes a "business  need";

(2) In addressing language needs in a position description -  what terms
do you use to differentiate the level of language skills  needed?  Types
of questions asked to assess cultural  competence?

(3) What are the tools- resources that you use to assess  language
proficiency in the screening applicants?

(4) What are the  tools - resources that you use to assess language
proficiency and in the  interview phase?



If you have documents/attachments, please send  them directly to me at:
Karen.Reed at vdh.virginia.gov  <mailto:Karen.Reed at vdh.virginia.gov> .



Thanks for your  kind assistance.

Best,

Karen



Karen E. Reed, M.A.  
Director, Division of Health Equity 
VDH, Office of Minority Health and  Public Health Policy 
109 Governor Street, Suite 1016-E 
Richmond,  Virginia 23219 
Karen.Reed at vdh.virginia.gov 
804-864-7427 
"Advancing  Health Equity for All Virginians"  





_______________________________________________
CLAStalk-list  mailing  list
CLAStalk-list at diversityrx.org
http://lists.diversityrx.org/mailman/listinfo/clastalk-list


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From RCCHC at aol.com  Mon Jun 21 04:21:24 2010
From: RCCHC at aol.com (RCCHC at aol.com)
Date: Mon, 21 Jun 2010 07:21:24 EDT
Subject: [Cop4] YOUR Voice on 'Your Voice' -- please respond
Message-ID: <66e9c.23e121b3.3950a534@aol.com>

   _   
Dear  colleagues? 
We?re  coming to the end of this phase of the DiversityRx 'Your Voice' 
project, which  has been sponsored over the last year by The California 
Endowment. We?ve offered  webinars, communities of practice, and will shortly be 
relaunching our  website. 
Please help  us evaluate the initiative and plan for the future by 
completing this online  survey: 
http://www.surveymonkey.com/s/YourVoiceSurvey_ 
(http://www.surveymonkey.com/s/YourVoiceSurvey)  
We'd  especially appreciate your feedback this week. (You will also have 
another  opportunity to give more specific feedback on your Community of  
Practice) 
Thanks for your opinions  and support-- 
The DiversityRx ?Your  Voice? Team: 
Julia Puebla Fortier, Candice Mathew Healy, Brittany Smith,  Gale Peterson 
and Anne Turner 
_yourvoice at diversityrx.org_ (mailto:yourvoice at diversityrx.org)    
_www.diversityrxconference.org/YourVoice_ 
(http://www.diversityrxconference.org/YourVoice)  
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From RCCHC at aol.com  Wed Jun 23 00:15:21 2010
From: RCCHC at aol.com (RCCHC at aol.com)
Date: Wed, 23 Jun 2010 03:15:21 EDT
Subject: [Cop4] managing cultural conflicts in the workplace
Message-ID: <91e73.b170a1c.39530e89@aol.com>

Hi follks -- we recently had a query on CLAS-talk about managing cultural  
conflicts among staff, and received one reply that I thought I might share 
with  you (below).
 
Anyone else have strategies (or challenges) they'd like to share on this  
topic?
 
Best,
Julia
 
---------------------
 

> Hello,
> I have worked with several organizations that  experience grievances 
> related to conflicts based in sociocltural  differences or individuals 
> making offensive remarks related to race or  other "isms".  Once it gets 
to 
> the grievance stage, there is no  room for dialogue on the issues. Does 
> anyone have a protocol or process  for addressing these issues before 
they 
> get to the grievance stage? Or  any resources that I might turn to?
>
> Any examples or suggestions  would be greatly appreciated!
>
> Thank you!
>
> Laurin  Mayeno
> www.mayenoconsulting.com
> 415-682-8427

-------------------
 
Response:
 
We have a process that works very well for conflicts between individuals in 
 
which at least one of the parties perceives the conflict as deriving from  
identification with a specific "ism" group.

The method works this  way:

A manager notices conflict or has conflict reported. There is an  
indication 
that someone feels targeted or slighted as part of an identified  group. Or 
there is an indication that someone making an accusation about  someone's 
behavior attributes that behavior to the perpetrator's belonging  to an 
identified group.

The manager talks to the person who is  feeling attacked or the the person 
who is making a complaint about someone's  behavior, and makes an 
inventory. 
The inventory lists exactly the behavior,  language, body language, food, 
music, that is at issue.

For example,  the complaint of being targeted is: Everytime I bring my food 
in and heat it  up for lunch in the microwave, people make bad faces and 
nasty comments  about my food. I feel that my coworkers do not like me 
because I am  Vietnamese, and I do not feel comfortable in the department.

Or for  example, a complaint about a coworker is: She is so unfriendly, she 
never  smiles or says hi in the morning or if we bump into each other in 
the  
hallway. She is Ukrainian and thinks she is better than we are.

Next  step is: Work with the person or people on both sides of the issue,  
separately at first. Ask whether the issue would be resolved if that  
specific behavior went away. Uncover what people are bundling with the  
behavior, particularly if they are assuming that the other party has  
intentions behind the behavior.

For example, would the Vietnamese  worker feel accepted and in a harmonious 
workplace if the microwave did not  exist and no food was heated up? Would 
the person complaining about the  Ukrainian coworker feel fine about the 
coworker if she smiled and greeted  him every day? Are there other 
behaviors 
that are also annoying or  attracting comment? OR, is there a jump to 
stating 
an assumed intention on  the part of the other person or group?

Usually what we find is that it is  not just the specific behavior but the 
imagined bad intention on the part of  the other party that is really the 
issue.

For example, the coworkers  of the Vietnamese person assume that she likes 
to 
bother them with her  smelly food because she knows they don't like it but 
she does it anyway. The  Vietnamese person assumes that if her coworkers 
did 
not pick on her for her  food, they would find something else to pick on 
her 
for, because they really  just will never accept her. The coworkers of the 
Ukrainian assume that she  feels they are inferior and that therefore it is 
not worth her while to  greet them or smile at them. The Ukrainian assumes 
that no matter what she  does her coworkers will not like her, so why 
should 
she extend herself and  make herself vulnerable socially by smiling at them 
and greeting  them?

Once you can separate out behaviors from intentions, you can  interpret 
culture in a meeting for both parties at once. Be clear about what  
behaviors 
are irritating or worrisome to the other side, and be specific  that the 
assumption of an intention must be checked, now, with the other  party 
himself/herself.

Usually each party says that he has no  intention of making the other side 
upset. At this point, with intentions  declared to be good and positive 
toward each other, the actual behaviors can  be negotiated so that everyone 
feels respected.

It is rare that  intentions are not declared to be good. When someone 
persists in a negative  stance at this point, you might really have an 
"ism" 
on your hands, and then  you have to deal with that straight out, just with 
that  individual.

Linda Golley, Manager
Interpreter Services,  UWMC
206-598-4663
alternate phone:  206-598-4425
lgolley at u.washington.edu
fax:  206-598-7806

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From Michael.Carter at msj.org  Wed Jun 23 05:20:45 2010
From: Michael.Carter at msj.org (Michael Carter)
Date: Wed, 23 Jun 2010 08:20:45 -0400
Subject: [Cop4] managing cultural conflicts in the workplace
In-Reply-To: <91e73.b170a1c.39530e89@aol.com>
References: <91e73.b170a1c.39530e89@aol.com>
Message-ID: <EC3B9859D161044580B55EFC7D9744F6050C410F27@MBX2C.MSJ.ORG>

Hi Julia,
In our organization I  as the diversity officer will work with the reps to mediate these types of situations. At time it does get to the grievance stage and I sit down with the parties concerned with a rep present to discuss the situation. At times diversity education is required  for the individual (we do not have mandated training as yet)  as well as the entire unit. Depending on the situation, employees are placed in written or final warnings, and yes terminations do occur.
Even with the best diversity education initiative these grievances will occur. I find that education is the key as well as administration solidly behind  you setting the tone that this will not be tolerated. We are still on that journey at my hospital. Hope this helps.

Peace be with you,
Michael

Michael J.S. Carter
Diversity Officer
828.213.5631 office
828.775.0031 cell
michael.carter at msj.org



From: cop4-bounces at diversityrx.org [mailto:cop4-bounces at diversityrx.org] On Behalf Of RCCHC at aol.com
Sent: Wednesday, June 23, 2010 3:15 AM
To: cop4 at diversityrx.org
Subject: [Cop4] managing cultural conflicts in the workplace

Hi follks -- we recently had a query on CLAS-talk about managing cultural conflicts among staff, and received one reply that I thought I might share with you (below).

Anyone else have strategies (or challenges) they'd like to share on this topic?

Best,
Julia

---------------------


> Hello,
> I have worked with several organizations that experience grievances
> related to conflicts based in sociocltural differences or individuals
> making offensive remarks related to race or other "isms".  Once it gets to
> the grievance stage, there is no room for dialogue on the issues. Does
> anyone have a protocol or process for addressing these issues before they
> get to the grievance stage? Or any resources that I might turn to?
>
> Any examples or suggestions would be greatly appreciated!
>
> Thank you!
>
> Laurin Mayeno
> www.mayenoconsulting.com
> 415-682-8427
-------------------

Response:

We have a process that works very well for conflicts between individuals in
which at least one of the parties perceives the conflict as deriving from
identification with a specific "ism" group.

The method works this way:

A manager notices conflict or has conflict reported. There is an indication
that someone feels targeted or slighted as part of an identified group. Or
there is an indication that someone making an accusation about someone's
behavior attributes that behavior to the perpetrator's belonging to an
identified group.

The manager talks to the person who is feeling attacked or the the person
who is making a complaint about someone's behavior, and makes an inventory.
The inventory lists exactly the behavior, language, body language, food,
music, that is at issue.

For example, the complaint of being targeted is: Everytime I bring my food
in and heat it up for lunch in the microwave, people make bad faces and
nasty comments about my food. I feel that my coworkers do not like me
because I am Vietnamese, and I do not feel comfortable in the department.

Or for example, a complaint about a coworker is: She is so unfriendly, she
never smiles or says hi in the morning or if we bump into each other in the
hallway. She is Ukrainian and thinks she is better than we are.

Next step is: Work with the person or people on both sides of the issue,
separately at first. Ask whether the issue would be resolved if that
specific behavior went away. Uncover what people are bundling with the
behavior, particularly if they are assuming that the other party has
intentions behind the behavior.

For example, would the Vietnamese worker feel accepted and in a harmonious
workplace if the microwave did not exist and no food was heated up? Would
the person complaining about the Ukrainian coworker feel fine about the
coworker if she smiled and greeted him every day? Are there other behaviors
that are also annoying or attracting comment? OR, is there a jump to stating
an assumed intention on the part of the other person or group?

Usually what we find is that it is not just the specific behavior but the
imagined bad intention on the part of the other party that is really the
issue.

For example, the coworkers of the Vietnamese person assume that she likes to
bother them with her smelly food because she knows they don't like it but
she does it anyway. The Vietnamese person assumes that if her coworkers did
not pick on her for her food, they would find something else to pick on her
for, because they really just will never accept her. The coworkers of the
Ukrainian assume that she feels they are inferior and that therefore it is
not worth her while to greet them or smile at them. The Ukrainian assumes
that no matter what she does her coworkers will not like her, so why should
she extend herself and make herself vulnerable socially by smiling at them
and greeting them?

Once you can separate out behaviors from intentions, you can interpret
culture in a meeting for both parties at once. Be clear about what behaviors
are irritating or worrisome to the other side, and be specific that the
assumption of an intention must be checked, now, with the other party
himself/herself.

Usually each party says that he has no intention of making the other side
upset. At this point, with intentions declared to be good and positive
toward each other, the actual behaviors can be negotiated so that everyone
feels respected.

It is rare that intentions are not declared to be good. When someone
persists in a negative stance at this point, you might really have an "ism"
on your hands, and then you have to deal with that straight out, just with
that individual.

Linda Golley, Manager
Interpreter Services, UWMC
206-598-4663
alternate phone: 206-598-4425
lgolley at u.washington.edu
fax:  206-598-7806



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From bsmith at diversityrx.org  Fri Jun 25 08:57:45 2010
From: bsmith at diversityrx.org (Brittany Smith)
Date: Fri, 25 Jun 2010 08:57:45 -0700
Subject: [Cop4] 6/18 Meeting Recording
Message-ID: <20100625085745.4863975A@resin11.mta.everyone.net>

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